Terms of purchase

Hållandsgården offers overnight stays in hotel rooms, apartments, self-catering, pilgrim accommodation, breakfast, dinner, guided tours and various packages and group tours. For more information call (+46) 647-31010 or email info@hallandsgarden.com

1. About Hållandsgården

Addres: Moänge 274, 837 94 Järpen, Org.Nr: 556542 – 4818

If you would like to get in touch with us, send an email to info@hallandsgarden.com with your matter and contact information and we will get back to you shortly.

2. Booking

Once you have completed your booking, a confirmation will be sent to your email address. In the confirmation you will find all the information about dates, check-in times, deposit and cancellation rules.

If there is anything wrong with the confirmation, please contact us immediately via email to info@hallandsgarden.com or phone (+46) 647-31010

3. Confirmation

You should receive your booking confirmation within an hour.

If this is not the case, please contact us at email address: info@hallandsgarden.com or phone (+46) 647-31010. We will respond the next business day.

4. Prices

All prices in the store are listed in SEK and all prices include 12% VAT.

We reserve the right to price changes caused by errors in prices due to incorrect information and reserve the right to adjust the price.

5. Cancellation

The main rule for distance purchases is that a consumer has a 14-day right of withdrawal. However, there are certain exceptions to this main rule and bookings of travel and hotels/accommodation remotely are covered by this exception. This means that you unfortunately do not have a right of withdrawal for your booking.

Should you cancel your booking with us, you can cancel it via info@hallandsgarden.com. Your message must clearly state your name, address, email address, order number and which booking applies.

If you cancel up to 8 days before arrival, 90% of the amount paid will be refunded. If you cancel 7-0 days before arrival, Hållandsgården AB will retain 100% of the amount paid.

Services that have been completed and where you have expressly agreed to the service starting are without a right of withdrawal. For more about the statutory right of withdrawal, see here.

9. Information about Cookies

According to the Electronic Information Act, visitors to a website must be informed, for privacy purposes, that cookies are used. The information in the cookie can be used to track a user’s surfing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency’s website.

10. Personal information

By booking with Hållandsgården you accept our data protection policy and our processing of your personal data. We protect your personal integrity and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis.

Hållandsgården is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your booking.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?

In order to manage your booking and answer questions related to your booking, we store your first and last name, address, telephone number, email address, and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns and similar mailings are carried out with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment provider

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Klarna, Stripe, Fortnox.

10.5 The right of access

You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

You can request that the data concerning you be deleted at any time. There are a few exceptions to the right to deletion, such as if it must be retained because we must comply with a legal obligation (for example, under the Accounting Act).

10.8 Data Protection Officer

Hållandsgården is responsible for the storage and processing of personal data in booking systems and ensures that the rules are followed.

10.9 How we protect your personal data

We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords. We use Sirvoy.se and Ledaco.se

11. Changes to the General Terms and Conditions

We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The changed Terms and Conditions will be deemed accepted upon placing an order or visiting the Website.

12. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can contact the Swedish National Board of Complaints, see arn.se. For residents of an EU country other than Sweden, you can file a complaint online via the EU Commission’s platform for dispute resolution, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we will follow the decision of ARN or a corresponding dispute resolution body.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

13. Klarna

In order to offer you Klarna’s payment methods, we may share your personal data in the form of contact details and order information with Klarna at checkout, so that Klarna can assess whether you can choose the payment methods, and to customize them for you. Your personal data that is shared is processed in accordance with Klarna’s own data protection information.